Support

Help with Soundproof.

Last updated July 2, 2026

Questions, bugs, refund requests, purchase issues, and privacy requests all start in one place: [email protected].

Quick contact Email [email protected]. Please do not send confidential recordings unless we ask for a sample and you are comfortable sharing it.

Report a bug

Useful bug reports include:

Soundproof app version.
Mac model and macOS version.
File type and approximate length, such as M4A voice memo, WAV, MP4, or MOV.
What you expected to happen and what happened instead.
Any error text shown by the app.

If the issue depends on a specific recording, describe the noise type first. Only attach a sample if it does not contain sensitive information or you are comfortable sharing it for support.

Purchases and restore

Soundproof is a one-time purchase. If a paid license does not unlock after purchase or reinstall, make sure you are online and try the app's restore-purchases flow. If that fails, email support with the purchase email, receipt, or transaction information provided by the checkout provider.

Refunds

If Soundproof does not clean your recordings, email within 14 days of purchase. Include enough purchase information for us or the payment provider to locate the transaction. A short note about what kind of recording failed helps us improve the product.

Deleting local data

Soundproof is local-first. Your recordings are not stored on Soundproof servers, so there is no central Soundproof account or recording database to delete.

Delete exported cleaned files in Finder wherever you saved them.
Delete source recordings from wherever you keep them, if you no longer want them.
Uninstall Soundproof to remove app-local settings and temporary app data managed by macOS.

Data requests

A separate delete-data page is not necessary while Soundproof stores recordings locally and does not have user accounts. For information we can reasonably control, such as support emails or website analytics records if enabled, email [email protected] with the subject "Data deletion request."

Purchase and tax records may be retained by payment and entitlement providers according to their legal obligations. We can help route the request where possible.